Privacy Policy

AGREEMENT TO OUR PRIVACY POLICY

At VICTOBA (“Company,” “we,” “us,” or “our”), we value trust and are committed to protecting our users (“user,” “you,” or “your”) and your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and related services(collectively, the “Services”).

 Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with its terms, you must immediately discontinue use of the Services.

 We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Any modifications will be posted on this page. Your continued use of the Services constitutes acceptance of the revised Privacy Policy.

1. What Information Do We Collect?

We may collect the following categories of personal and non-personal information:

1. Personal Identifiers: Full name, email address, phone number, billing information, and account credentials.
2.  Event Information: information such as Event names, dates, guest lists, invitation details, donation accounts and files to be uploaded.
3.  Financial Information: Payment card details,  mobile money details and billing data. 
4.  Technical Data: IP address, browser type, operating system, device identifiers, cookies, geolocation data, and browsing behavior.
5.  Communications: Records of your correspondence with us, including support requests, survey responses, and feedback.
6. Voluntary Data: Any other information you choose to provide through forms, uploads, or participation in interactive features.

2. Why Do We Collect Your Information?

We collect your information for the following lawful purposes:

1. To register and maintain your account.
2. To deliver and personalize invitations, event pages, donation tools etc.
3. To facilitate payment processing and financial transactions.
4. To provide customer support and respond to inquiries.
5. To send service-related communications, including confirmations, updates, and alerts.
6. To conduct analytics, monitor performance, and improve the Services.
7. To enforce our Terms and Conditions and protect against fraud, misuse, or unauthorized access.
8. To comply with legal and regulatory requirements.

3.  What Legal Bases Do We Rely On to Process Your Personal Information?

We process your personal data only when we have a valid legal basis, including:

1. Consent: Where you have explicitly consented to data collection or marketing communications.
2. Contractual Necessity: To provide the Services you request and fulfill our contractual obligations.Legal Obligation: To comply with applicable laws and regulatory obligations.
3.  Legitimate Interests: For purposes such as improving Services, ensuring security, and preventing fraud, provided these interests do not override your fundamental rights.

4. When and With Whom Do We Share Your Personal Information?

We may disclose your information in the following circumstances:

1. Event Participants: When you voluntarily share invitations, guest lists, donation links, or files through the Services.
2. Legal Compliance: When required by law, court order, or government request, or to protect our rights, property, and safety or that of others.

 We do not sell your personal information to third parties.

5. What Is Our Stance on Third-Party Websites?

The Services may contain links to third-party websites or integrations. We are not responsible for the content, privacy practices, or security of such websites. Accessing third-party sites is at your own risk, and you should review their privacy notices before providing any personal information.

6. How Do We Handle Your Logins?

You are solely responsible for maintaining the confidentiality of your login credentials. You agree not to share your password with any third party. Any activity under your account will be deemed authorized by you. If you suspect unauthorized access, you must notify us immediately.

7. How Long Do We Keep Your Information?

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete, anonymize, or otherwise dispose of your data.

8. How Do We Keep Your Information Safe?

We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. 

9. What Are Your Privacy Rights? 

Depending on your jurisdiction, you may have the right to:

1. Right of Access: You may request confirmation of whether we are processing your personal data and obtain a copy of the information we hold about you.
2. Right to Rectification: You may request correction of any inaccurate or incomplete personal information.
3. Right to Opt Out of Marketing: You may request to stop receiving direct marketing communications at any time.
4. Right to Lodge a Complaint: You may file a complaint with us if you believe your rights are being violated.

To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable data protection laws.

10. How Can You Contact Us About This Notice? 

If you have questions or concerns regarding this Privacy Policy or our data practices, you may contact us by phone at (+233) 20 982 9299, email at [email protected]. 

11. How Can You Review, Update, or Delete the Data We Collect From You?

You may submit a request to review, update, or delete your personal data at any time by contacting us. We will evaluate and respond to such requests in accordance with applicable data protection laws.